Overview

At Sellzeno, we understand that plans can change. This Order Cancellation Policy explains how and when you may cancel an order placed on our website. By placing an order with us, you agree to the terms outlined below.

Order Cancellation Before Shipment

You may request to cancel your order before it has been shipped.

  • Orders can only be canceled within 12–24 hours of placement, depending on processing status.
  • Once an order has entered processing or has been shipped, it can no longer be canceled.
  • To request a cancellation, please contact us as soon as possible using the contact details below.

If your cancellation request is approved, a full refund will be issued to your original payment method.

Orders That Have Already Shipped

If your order has already been shipped, it cannot be canceled. In this case, you may:

  • Refuse delivery (if applicable), or
  • Follow our Refund & Returns Policy after receiving the item

Please note that return shipping costs may apply.

👉 Refund & Returns Policy:
https://sellzeno.com/refund_returns/

Non-Cancellable Items

Certain items may not be eligible for cancellation, including but not limited to:

  • Custom or special-order products
  • Items marked as final sale
  • Orders with incorrect or incomplete customer information provided at checkout

Refund Processing

  • Approved refunds for canceled orders are processed within 3–7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • Processing times may vary depending on your bank or payment provider.

How to Request an Order Cancellation

To request an order cancellation, please contact us immediately with your order number and reason for cancellation:

Email: Contact@sellzeno.com
Phone: +1 (229) 354-6679

Policy Changes

Sellzeno reserves the right to update or modify this Order Cancellation Policy at any time without prior notice. Changes will take effect immediately upon being posted on this page.

Contact Information

If you have any questions about this policy or your order status, feel free to reach out to us:

Sellzeno
576 5 Bridges Rd,
Ocilla, GA 31774,
United States

📧 Contact@sellzeno.com
📞 +1 (229) 354-6679